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A & H Cake Design
Return, Shipping & Privacy Policies;
Shipping costs are not added to your initial invoice, we calculate them to your best advantage. Since we strive to send your packages in the most economical way we will ship with either UPS or USPS Ground unless you request different. All items will be packed and shipped within 3-5 business days. All Shipments will be insured. Our usual method of Shipment is USPS 1st Class Mail Insured. If you wish you may request another method of shipping.
We ship orders out 2 to 3 times a week so your order may not go out the next day. Most orders are sent by USPS 1st Class Parcel or Parcel Post. If the shipping is less than $1.00 we will ship your order by Priority to save on the shipping time.
Due to the costs associated with Credit Card acceptance we must have a minimum sale of at least $20.
2nd day and 3rd day delivery is available upon request. Orders must be received by 1 p.m. est.
Once the order is packed, we will e-mail you a final invoice and run your credit card.
We do not back order items and will e-mail you if an item is unavailable. If there is an alternate we will suggest that and allow you to choose to trade to that item. If you request an item that we are out of we will order it as soon as possible and let you know when we receive it.
Orders are only sent to verified addresses. We verify all addresses with the carrier.
All orders are automatically insured with the carrier.
We cannot be held responsible for orders that are left at the customer's residence if it is not signed for. You may request that the package be left at the Post or UPS Office.
UPS does not deliver on weekends so we will not ship perishable goods in the latter part of the week. Please order accordingly.
UPS does not deliver to APO's, FPO's or PO Boxes.
Handling fees are included only to cover the packaging materials and time required to process your order.
Damages & Shortages
All damages must be reported to us and the carrier at the time of delivery. Contact us immediately with the order and tracking number, the type of damage incurred, and how the shipment was damaged-for example: the box was split, broken, or crushed. Save all shipping material, as the shipper may wish to inspect the box and the damage. Any shortages must be reported within 48 hours for us to compensate you for the inconvenience.
Some items require special shipping and may have to be shipped separately, for example: Styrofoam Cake Dummies and Wedding Cake Stands. These products have notations in their descriptions.
Heat sensitive food items like chocolate will be sent overnight due to the risk of damage. We offer no guarantee on weather damage-these products are shipped at the customer's risk.
All products are inspected before leaving our store. Special attention is given to silicone products, food products, and special order items. These items are nonreturnable.
Returns
Returns will only be accepted with prior notification and approval. E-mail's can be sent to sales@ahcakedesign.com within 72 hours of reciept of the order to be accepted. The customer will be responsible for return shipping, except in the case of product defect and the customer is required to place tracking on all packages. We cannot be held responsible for any returns that are not tracked.
A 10% restocking fee will be charged on all returned items, except in the case of defect. All items must be in the original and unopened package. Books must be returned in the same condition as they are sent.
Please be aware that we are not responsible if you chose the wrong item. If you have any questions about the item in question, e-mail us at sales@ahcakedesign.com and we will answer you. We do not have pictures and descriptions of every item on the web site as we are trying to add thousands of products in a very short time, so it is not a problem for us to answer your questions so please e-mail us before buying.
Shipping to Canada:
We can ship to Canada by USPS or UPS. We follow all rules and guidelines set by the carriers. This includes the fact that your countries Customs Office will charge you a fee based on the value of the item.
With the change in USPS Fees and Services we can no longer Insure First Class Packages. This leaves to you our customers only a few options;
The first choice is that we ship First Class parcel this offers your order no protection, but is the less expensive. We can only prove that we sent the item but it can take up to a month to arrive and we can not take responsibility if it does not arrive. It will be up to the Customer to track the package using the Customs ID number.
The Second Choice is that we ship Priority or Express International which include Insurance but is more expensive but will arrive in 7 to 10 days.
The Third Choice is to ship by UPS which is more expensive than First Class mail but it ships quicker and carries it's own insurance.
All choices are shipped with a customs declaration of Value, and your Customs Office will charge you a tax on the value of the product sent.
Shipping to Europe and Abroad:
We will ship to Europe and Other countries by USPS or UPS. We follow all rules and guidelines set by the carriers. This includes the fact that your countries Customs Office will charge you a fee based on the value of the item.
With the change in USPS Fees and Services we can no longer Insure First Class Packages. This leaves to you our customers only a few options;
The first is that we ship your order First Class with a Customs Declaration which proves we sent your order but it offers no protection. We can only prove that we sent the item but it can take up to a month to arrive and we can not take responsibility if it does not arrive. It will be up to the Customer to track the package using the Customs ID number.
The Second Choice is that we ship Priority or Express International which include Insurance but is more expensive but should arrive in 7 to 10 days.
The Third Choice is to ship by UPS which is more expensive than First Class mail but it ships quicker and carries it's own insurance.
Please be aware that since shipping is more expensive overseas that the cost of the shipment should be of a high enough value to cover the costs associated. We may only charge 50% above the order in shipping so if the order is of high enough value we may ask you to increase your order to cover the shipping.
All choices are shipped with a customs declaration of Value, and your Customs Office will charge you a tax on the value of the product sent.
Privacy Policy:
We do not sell our mailing list to anyone. All transactions and information you enter on our site are considered private and will not be shared, distributed or sold under any circumstances. Upon request we will add you to our e-mail or mailing list for periodic updates on specials or new products.
As part of the order process, the following information is collected from shoppers:
Name Address e-mail Address Phone Number Credit Card #
We use the most secure server to keep your credit card information encrypted.
Sale and Discount Policy:
We may end any sale at any time without prior notice. This may be that we are running low on stock and are unable to continue the sale. No sale or Discount will include Silicone Molds unless expressly stated.
Please let us know if you are a Johnson & Wales or other Culinary School's Student or Staff member to receive a discount on your order!
Contact Us:
A & H Cake Design 17422-8 Birchwood Lane Fort Myers, FL 33908 USA
sales@ahcakedesign.com
A & H Cake Design
Return, Shipping & Privacy Policies;
Shipping costs are not added to your initial invoice, we calculate them to your best advantage. Since we strive to send your packages in the most economical way we will ship with either UPS or USPS Ground unless you request different. All items will be packed and shipped within 3-5 business days. All Shipments will be insured. Our usual method of Shipment is USPS 1st Class Mail Insured. If you wish you may request another method of shipping.
We ship orders out 2 to 3 times a week so your order may not go out the next day. Most orders are sent by USPS 1st Class Parcel or Parcel Post. If the shipping is less than $1.00 we will ship your order by Priority to save on the shipping time.
Due to the costs associated with Credit Card acceptance we must have a minimum sale of at least $20.
2nd day and 3rd day delivery is available upon request. Orders must be received by 1 p.m. est.
Once the order is packed, we will e-mail you a final invoice and run your credit card.
We do not back order items and will e-mail you if an item is unavailable. If there is an alternate we will suggest that and allow you to choose to trade to that item. If you request an item that we are out of we will order it as soon as possible and let you know when we receive it.
Orders are only sent to verified addresses. We verify all addresses with the carrier.
All orders are automatically insured with the carrier.
We cannot be held responsible for orders that are left at the customer's residence if it is not signed for. You may request that the package be left at the Post or UPS Office.
UPS does not deliver on weekends so we will not ship perishable goods in the latter part of the week. Please order accordingly.
UPS does not deliver to APO's, FPO's or PO Boxes.
Handling fees are included only to cover the packaging materials and time required to process your order.
Damages & Shortages
All damages must be reported to us and the carrier at the time of delivery. Contact us immediately with the order and tracking number, the type of damage incurred, and how the shipment was damaged-for example: the box was split, broken, or crushed. Save all shipping material, as the shipper may wish to inspect the box and the damage. Any shortages must be reported within 48 hours for us to compensate you for the inconvenience.
Some items require special shipping and may have to be shipped separately, for example: Styrofoam Cake Dummies and Wedding Cake Stands. These products have notations in their descriptions.
Heat sensitive food items like chocolate will be sent overnight due to the risk of damage. We offer no guarantee on weather damage-these products are shipped at the customer's risk.
All products are inspected before leaving our store. Special attention is given to silicone products, food products, and special order items. These items are nonreturnable.
Returns
Returns will only be accepted with prior notification and approval. E-mail's can be sent to sales@ahcakedesign.com within 72 hours of reciept of the order to be accepted. The customer will be responsible for return shipping, except in the case of product defect and the customer is required to place tracking on all packages. We cannot be held responsible for any returns that are not tracked.
A 10% restocking fee will be charged on all returned items, except in the case of defect. All items must be in the original and unopened package. Books must be returned in the same condition as they are sent.
Please be aware that we are not responsible if you chose the wrong item. If you have any questions about the item in question, e-mail us at sales@ahcakedesign.com and we will answer you. We do not have pictures and descriptions of every item on the web site as we are trying to add thousands of products in a very short time, so it is not a problem for us to answer your questions so please e-mail us before buying.
Shipping to Canada:
We can ship to Canada by USPS or UPS. We follow all rules and guidelines set by the carriers. This includes the fact that your countries Customs Office will charge you a fee based on the value of the item.
With the change in USPS Fees and Services we can no longer Insure First Class Packages. This leaves to you our customers only a few options;
The first choice is that we ship First Class parcel this offers your order no protection, but is the less expensive. We can only prove that we sent the item but it can take up to a month to arrive and we can not take responsibility if it does not arrive. It will be up to the Customer to track the package using the Customs ID number.
The Second Choice is that we ship Priority or Express International which include Insurance but is more expensive but will arrive in 7 to 10 days.
The Third Choice is to ship by UPS which is more expensive than First Class mail but it ships quicker and carries it's own insurance.
All choices are shipped with a customs declaration of Value, and your Customs Office will charge you a tax on the value of the product sent.
Shipping to Europe and Abroad:
We will ship to Europe and Other countries by USPS or UPS. We follow all rules and guidelines set by the carriers. This includes the fact that your countries Customs Office will charge you a fee based on the value of the item.
With the change in USPS Fees and Services we can no longer Insure First Class Packages. This leaves to you our customers only a few options;
The first is that we ship your order First Class with a Customs Declaration which proves we sent your order but it offers no protection. We can only prove that we sent the item but it can take up to a month to arrive and we can not take responsibility if it does not arrive. It will be up to the Customer to track the package using the Customs ID number.
The Second Choice is that we ship Priority or Express International which include Insurance but is more expensive but should arrive in 7 to 10 days.
The Third Choice is to ship by UPS which is more expensive than First Class mail but it ships quicker and carries it's own insurance.
Please be aware that since shipping is more expensive overseas that the cost of the shipment should be of a high enough value to cover the costs associated. We may only charge 50% above the order in shipping so if the order is of high enough value we may ask you to increase your order to cover the shipping.
All choices are shipped with a customs declaration of Value, and your Customs Office will charge you a tax on the value of the product sent.
Privacy Policy:
We do not sell our mailing list to anyone. All transactions and information you enter on our site are considered private and will not be shared, distributed or sold under any circumstances. Upon request we will add you to our e-mail or mailing list for periodic updates on specials or new products.
As part of the order process, the following information is collected from shoppers:
Name Address e-mail Address Phone Number Credit Card #
We use the most secure server to keep your credit card information encrypted.
Sale and Discount Policy:
We may end any sale at any time without prior notice. This may be that we are running low on stock and are unable to continue the sale. No sale or Discount will include Silicone Molds unless expressly stated.
Please let us know if you are a Johnson & Wales or other Culinary School's Student or Staff member to receive a discount on your order!
Contact Us:
A & H Cake Design 17422-8 Birchwood Lane Fort Myers, FL 33908 USA
sales@ahcakedesign.com
